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Underserved Customers: Poor customer service from existing providers in the space offers a market opportunity According to What If VC there are over 1,000+ in the mental health startup space. ...

Online Video vs Real World Communication in the real world is inherently ephemeral. We talk to each other, but it's normally not recorded (depends on the context). People can express...

Don't ask customers what they would do in the future, like eg. If they'd buy your product or not. Design Research Rule. Don't ask customers what they think of your...

Regulators have taken us on a round trip - back to Malboro & Kool The other day my husband and I were discussing about how fruit-flavored Juul pods are officially...

iTunes Charts Lex Fridman - Artificial Intelligence NPR - TED Radio Hour Gimlet - Reply All Jack Rhysider - Darknet Diaries Recode - Reset BBC World Service - 13 minutes...

#ONEDAY Picture this: One day you will only be able to find plastic in a museum. Future generations will be able to visit The Museum of Plastic where they will...

PREYING ON HUMAN TRAITS Psychological UX design is very important and not talked about often enough. I have low tolerance for sneaky/trying to game the system UX/UI. Yesterday, I decided to...

The tipping point of urban mobility Could Lilium be the next (Black) Uber? Possibly. Most likely. I'm currently just enjoying its beautiful design. Check it out: https://lilium.com Photo Credits: Lilium

CAN VS. PLASTIC This post is not about plastic in the environmental waste sense.  It's about product economics and customer experience. (But, in this case what's good for business is...

WHAT CULTURES ARE REPRESENTED IN YOUR KITCHEN COUNTER? No, I'm not referring to hippies.... I'm a Supermarket Tourist. A term I've created to explain what I like to do when...